Our Authors
Every guide on SASSA Help Hub is written by a real person with years of experience covering South Africa's social grant system. Our authors are independent specialists who verify every fact against official SASSA and government sources.
Themba Phakathi
Senior SASSA Grant Specialist
About
Themba Phakathi has been covering South Africa's social grant system since 2019. He specialises in the SRD R370 grant, application processes, appeals, and eligibility requirements. Themba has written extensively about the monthly means test, income thresholds, and the ITSAA appeals process. His work focuses on helping unemployed South Africans navigate the SRD system and successfully appeal declined applications. He also covers SASSA technology tools including USSD codes, the Moya App, and biometric verification.
Topics Covered
All content is fact-checked against official SASSA and government sources. See our Editorial Policy.
Zanele Nkosi
SASSA Benefits & Banking Specialist
About
Zanele Nkosi specialises in SASSA payment methods, banking details, account management, and grant-specific guides. She has deep knowledge of how SASSA's payment system works — from bank verification to Postbank Black Cards, Cash Send, and retail collection. Zanele writes step-by-step guides for lost phone numbers, life certification, grant reinstatement, and fraud protection. She also covers child-specific grants including Child Support, Foster Child, and Care Dependency grants, as well as province-specific SASSA challenges.
Topics Covered
All content is fact-checked against official SASSA and government sources. See our Editorial Policy.
Need to Verify Something?
All information on this site is for guidance only. For official decisions about your grant, contact SASSA directly.
SASSA Helpline: 0800 60 10 11