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Missing Payment Troubleshooter
Approved but no money? Work through a few quick questions to see the most likely reason and the right next step. This tool gives guidance only — it is not affiliated with SASSA.
Missing Payment Troubleshooter
1. What is your current SRD status?
Payments can take 1 to 3 business days to reflect after your Pay Day. If you are still missing money after 3 business days, confirm your banking details on the SRD portal and contact SASSA on 0800 60 10 11.