SASSA Postbank — How to Receive Your Grant & Check Your Status
Postbank is SASSA's preferred payment partner. Learn how to open a Postbank account, collect your grant, check your status, and use SASSA cash send.
How This Payment Method Works
Postbank is the South African Post Office's bank and SASSA's preferred payment partner. Many grants — including the SRD grant and all permanent grants — can be paid into a Postbank account, which you can access at any Post Office or Postbank branch. You can also use Postbank cash send to withdraw your grant at retail stores like Pick n Pay, Shoprite, Checkers, and Boxer. Postbank is free to open and is designed specifically for social grant recipients.
How It Works
Your grant is paid into your Postbank account each month
You withdraw at any Post Office, Postbank branch, or ATM
You can also use Postbank cash send to collect at retail stores
Postbank provides a free account with no monthly fees for grant recipients
Step-by-Step
Open a Postbank account
Visit any Post Office or Postbank branch with your SA ID and proof of address to open a Postbank account. It is free.
Give SASSA your Postbank details
Update your banking details on the SRD portal with your Postbank account number and branch code.
Wait for verification
Postbank verification usually takes 3 to 7 working days.
Collect your payment
On your payment date, use your Postbank debit card or SASSA gold card at any Post Office, Postbank branch, or ATM.
Track your payment
Check your status for a 'Pay Day' date, then allow 1 to 3 business days for reflection.
Who To Contact
Postbank
0800 53 54 55
SRD Portal
srd.sassa.gov.za
SASSA Helpline
0800 60 10 11
Sources & References
This payment guide was researched and verified against the following official sources:
- www.postbank.co.zaVisit Website
- srd.sassa.gov.zaVisit Website
- www.sassa.gov.zaVisit Website
Frequently Asked Questions
How do I open a Postbank account for my SASSA grant?
Visit any Post Office or Postbank branch with your South African ID and proof of address. Postbank accounts for grant recipients are free and designed for this purpose.
Can I use Postbank cash send for my SASSA grant?
Yes. Postbank cash send lets you collect your grant at retail stores like Pick n Pay, Shoprite, Checkers, and Boxer using a payment SMS with a collection code. Only go to the store after you receive the SMS.
How do I check my SASSA status with Postbank?
Check your status the same way as any beneficiary — via the SRD portal, USSD (*120*69277#), WhatsApp (082 601 0111), or the Moya app. Your Postbank account just holds the money once you are paid.
What is the Postbank contact number?
Postbank's helpline is 0800 53 54 55 for general account and cash send queries.
Are you choosing a bank for your grant?
SASSA does not require a specific commercial bank. If you're comparing low-fee accounts available in South Africa, explore your options.
What to do next
Explore related SASSA topics
Editorial note: SASSA Help Hub is an independent, unofficial information resource and is not affiliated with the South African Social Security Agency. This page was last reviewed on 2026-08-31 by Lucky Cungwa. See our Editorial Policy, Fact-Checking Policy, and Sources Policy. Found an error? Report it.