SASSA Contact Numbers 2026
The direct, official ways to reach SASSA — phone, WhatsApp, USSD and email — in one place, with warnings about scams that pretend to be SASSA.
National Call Centre
0800 60 10 11
Toll-free, Mon–Fri 08:00–16:00
082 601 0111
Check status & automated help
USSD (no data)
*120*69277#
Free status check on any phone
SRD Helpline
0800 60 10 11
SRD-specific enquiries
National Call Centre
0800 60 10 11
This is the main numbers to call for general SASSA enquiries — applications, status, payments, and problems with your grant. The line is toll-free from all South African networks and open weekdays 08:00 to 16:00. It gets very busy early in the week and around payment dates, so call later in the day or later in the week for a shorter wait.
Have your ID number and SASSA reference number ready before you call — it helps the agent find your file faster.
082 601 0111
Save 082 601 0111 as a contact and send a message on WhatsApp. It’s an automated bot you can use to check your SRD status, get payment information and receive quick answers. It uses a small amount of data but no airtime. See our full step-by-step guide to the SASSA WhatsApp service.
USSD (No Data Needed)
*120*69277#
Dial *120*69277# from your phone’s keypad to check your SRD status using USSD. This works on any phone, needs no data and is free. It’s the go-to channel if you don’t have a smartphone or internet. Learn all the codes in our USSD codes guide.
SASSAHeadOffice@sassa.gov.za
Email is best for non-urgent questions or sending supporting documents. Response times vary, so for anything time-sensitive — a missing payment or a declined appeal — use the phone line or visit an office.
Need to Visit an Office?
Some problems cannot be fixed over the phone — for example, identity verification issues or correcting personal details may require a visit to a SASSA local office. Bring your original ID document. Find your nearest office, address and phone number in our SASSA offices directory.
When Is the Best Time to Call?
The call centre is busiest on Monday mornings and during payment weeks. For the shortest wait, call on a Tuesday to Thursday afternoon, or after the 20th of the month. If you can’t get through, try WhatsApp or USSD for routine checks instead of waiting on hold.
Frequently Asked Questions
What is the SASSA contact number?
The official SASSA national call centre is 0800 60 10 11. It is open weekdays from 08:00 to 16:00, and calls to this toll-free number are free from any South African network.
Is the SASSA WhatsApp number free?
Yes, you can save 082 601 0111 as a contact and message it on WhatsApp. WhatsApp uses data, but SASSA does not charge a fee for the service. It is a quick way to check your SRD status and get an automated response.
What is the SASSA USSD code for checking status?
Dial *120*69277# from any phone to check your SRD R370 status using USSD. This works without data and is free from all major South African networks.
Can I contact SASSA by email?
Yes. The general national SASSA email address is SASSAHeadOffice@sassa.gov.za. For faster help with urgent queries, calling 0800 60 10 11 or visiting a local SASSA office is usually more reliable.
How do I report a SASSA scam or fraud?
Report SASSA-related fraud to the SASSA Fraud Hotline on 0800 701 701. If you suspect an online phishing scam asking for your OTP, banking PIN, or ID documents, stop communicating and report it — see our scam alert page for what to do.
Independent, unofficial guide. "SASSA" and "SRD" are used for informational purposes; we are not affiliated with the South African Social Security Agency. Last reviewed 2026-08-31.