How to Appeal a SASSA SRD Grant Rejection
Step-by-step guide to appeal your rejected or declined SASSA SRD grant application on the ITSAA appeals portal. Learn how to submit an appeal, what to include, and how long it takes.
Overview
If your SRD R370 grant application was rejected or your grant was stopped, you can lodge an appeal on the official ITSAA appeal portal. An appeal is your formal request for SASSA to reconsider its decision.
How It Works
Appeals are submitted online through the official ITSAA appeals portal (srd-appeals.dsd.gov.za), not through a SASSA branch.
You must appeal within 90 days of your application being declined or your grant being stopped.
Once submitted, your appeal is assigned an appeal reference number which you should keep safe.
Appeals are processed in batches, which means your appeal decision may take 60 to 90 days.
You can check your appeal status at any time using the same portal with your ID number and phone number.
Winning your appeal can backdate your payments, but only after the appeal is approved.
You can only appeal once per rejection — resubmitting duplicates can delay the process.
Official ITSAA Appeal Portal
Use your South African ID number and the phone number linked to your application.
https://srd-appeals.dsd.gov.zaStep-by-Step
Go to the ITSAA appeal portal
Open the official SASSA SRD appeal portal at srd-appeals.dsd.gov.za on your phone or computer. It is mobile-friendly and works on any device.
Enter your ID number and phone number
Type in your 13-digit South African ID number and the cellphone number you used when you applied for the SRD grant.
Click 'Submit Appeal'
The portal will show your application summary. Look for the 'Submit Appeal' or 'Appeal' button and click it to start your appeal.
Choose a reason for your appeal
Select the reason for appealing, such as your income or bank details being incorrect. Provide a clear explanation of why you believe the decision was wrong.
Confirm your details and submit
Review your details, confirm you want to submit the appeal, and click submit. Save your appeal reference number.
Wait for the outcome
Appeals take 60 to 90 days on average. Your appeal decision does not guarantee approval, but it is the only official way to challenge a rejection.
Who To Contact
ITSAA Appeal Portal
srd-appeals.dsd.gov.za
SASSA SRD Helpline
0800 60 10 11
Sources & References
- srd-appeals.dsd.gov.zaVisit Website
- www.sassa.gov.za/Pages/Contact-Us.aspxVisit Website
Frequently Asked Questions
Can I appeal a SASSA SRD rejection more than once?
No. You can only submit one appeal per rejection. Submitting duplicate appeals will not speed up the process and may delay it. If your appeal is unsuccessful, reapply for the SRD grant.
How do I appeal if I don't have internet access?
The appeal must be lodged on the ITSAA portal. If you don't have internet, ask a friend, family member, or a free Wi-Fi point at your local library or community centre to help you submit the appeal online.
Do I need to go to a SASSA office to appeal?
No. Appeals are handled online through the ITSAA portal. Visiting a SASSA branch will not submit your appeal; you must use the portal.
How long does a SASSA appeal take?
SASSA appeals generally take 60 to 90 days. On some occasions they can take longer if they are selected for deep review.
What to do next
Explore related SASSA topics
Editorial note: SASSA Help Hub is an independent, unofficial information resource and is not affiliated with the South African Social Security Agency. This page was last reviewed on 2026-08-31 by Lucky Cungwa. See our Editorial Policy, Fact-Checking Policy, and Sources Policy. Found an error? Report it.