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SRD Grant

How to Fix 'Bank Details Pending' on SASSA SRD in 2026

Your SRD status says 'Approved' but you see 'Bank Details Pending' and no payment has arrived. Follow this step-by-step guide to fix it and get your R370 paid.

Bank account and phone showing successful money transfer
ZA
Lucky Cungwa

South African Benefit Specialist

Updated: 7/24/2026
10 minutes

Guide Contents

Understand What 'Bank Details Pending' MeansFix via the Official SRD Portal (Fastest Method)Fix via the Moya App (No Data Needed)Fix via SASSA WhatsApp LineCall the SASSA Helpline If Nothing Works

Step-by-Step Instructions

1

Understand What 'Bank Details Pending' Means

When your SASSA SRD status shows 'Bank Details Pending', it means SASSA has approved your grant application for the month but cannot pay you because they do not have valid banking information linked to your application. Your money exists in the system but cannot be released. This is not the same as 'Pending' (which means your application is still being reviewed). 'Bank Details Pending' is a payment block, not an application review block. You must fix it before the payment batch closes for the month.

Pro Tip

  • Check your status on srd.sassa.gov.za first — if it says 'Approved' + 'Bank Details Pending', this guide applies.
  • The payment batch runs in the last week of each month — fix this before the 25th to get paid that month.
2

Fix via the Official SRD Portal (Fastest Method)

Go to srd.sassa.gov.za on your phone or computer browser. Scroll down to the section that says 'How do I change my banking details?'. Enter your 13-digit South African ID number and click Submit. SASSA will send a secure link via SMS to your registered cellphone number. Click the link, enter your bank name, account number, and branch code. The account must be in your name. Click Submit. You will see a confirmation message. Your banking details are now updated.

Pro Tip

  • Use a personal bank account in your name — SASSA does not pay into third-party accounts.
  • Double-check your account number before submitting — one wrong digit delays your payment by another month.
3

Fix via the Moya App (No Data Needed)

Download the Moya App from the Google Play Store or Apple App Store. Open the app and look for the 'SASSA SRD' section. Select 'Update Banking Details'. Enter your 13-digit ID number. Enter your bank name, account number, and branch code. Submit the update. The Moya App uses free data for SASSA services, so you do not need to buy airtime or data. The Moya App method is often faster than the web portal because it does not require an SMS OTP link.

Pro Tip

  • The Moya App is the only third-party app officially partnered with SASSA — do not use any other app.
  • If you updated your details on the portal already, do not update again on Moya — it may create a conflict.
4

Fix via SASSA WhatsApp Line

Open WhatsApp and send a message to 082 046 8553. Type 'Hi' to start the chatbot. Select 'Update Banking Details' from the menu. Enter your 13-digit ID number when prompted. Enter your bank name, account number, and branch code. The chatbot will confirm the details before submitting. Take a screenshot of the confirmation message as proof. The WhatsApp method works well if you have limited data — WhatsApp uses very little data compared to a web browser.

Pro Tip

  • 082 046 8553 is the ONLY official SASSA WhatsApp number — verify it carefully.
  • SASSA will never ask for your banking PIN or password on WhatsApp.
5

Call the SASSA Helpline If Nothing Works

If you have tried all three methods above and your status still shows 'Bank Details Pending', call the SASSA helpline on 0800 60 10 11. Explain that you have updated your banking details but the status has not changed. The helpline agent may need to escalate your case to a supervisor. Ask for a reference number for your call. If the helpline cannot resolve it, visit your nearest SASSA office in person with your ID document and bank confirmation letter.

Pro Tip

  • The helpline is toll-free — you do not need airtime to call from any South African network.
  • Call early in the morning (08:00) to avoid long wait times — afternoons are busiest.

Frequently Asked Questions

How long does it take for 'Bank Details Pending' to change after I update?

It usually takes 3 to 7 working days for SASSA to verify your new banking details. If you updated before the 25th of the month, you should be included in that month's payment batch.

Can I use a Capitec or TymeBank account for SASSA?

Yes. SASSA pays into all major South African banks including Capitec, FNB, Standard Bank, Nedbank, Absa, TymeBank, Bank Zero, and Discovery Bank. The account must be registered in your name.

What if I updated my details but still did not receive payment?

If your status changed from 'Bank Details Pending' to 'Approved' but you still have not received money, the payment may have been processed in the next batch. Check your status again after the next payment window (last week of the month).

Can I collect my grant at Pick n Pay instead while fixing my bank details?

No. 'Bank Details Pending' means SASSA does not have valid payment information at all. You must first update your banking details. Once updated, you can switch your payment method to Cash Send on the SRD portal for future months.

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