SASSA Status: 'Under Review' — What It Means & What Happens Next
Under Review means SASSA is re-examining your application before a final decision. Learn why this happens, how long it takes, and what to do.
What This Status Means
'Under Review' means SASSA is actively re-examining your application before making a final decision. This is similar to 'Referred' but is often shown when your application has already been provisionally assessed and is being double-checked — for example after an appeal, a banking detail change, or a data mismatch. It is not a decline, and it is not a cancellation. It simply means your file is being checked again by the system or by a SASSA official before a Pay Day is assigned or a decision is confirmed.
How To Check This Status
Checking your "Under Review" status is free and takes less than a minute. Choose whichever method works for you:
Online (SRD Portal)
srd.sassa.gov.za — log in with your ID number and registered phone number
USSD (Zero Data)
Dial *120*69277# from any cellphone — free, no data or airtime needed
Chat with SASSA on 082 601 0111 to check your status
Moya App (Zero Data)
Use the Moya app — SASSA status uses zero data
SMS
SMS your ID number to 32147 to receive your status update
You cannot change your status using these tools — only check it. To change your banking details or appeal, use the actions below.
Why It Happens
Your application was flagged for a second check after a banking detail change or status update
You recently lodged an appeal and SASSA is re-evaluating your case
A data mismatch between your application and a government database triggered a manual review
Your grant is being verified for the new month's payment cycle
What To Do
Wait for the Review to Complete
There is nothing you can do to speed up the review. Most reviews complete within 2 to 4 weeks.
Do Not Reapply
Reapplying while your application is under review creates duplicate records and can delay the process.
Check Your Status After the 15th
Statuses are most reliably updated after the middle of the month. Check back then before taking action.
Contact SASSA After 30 Days
If the status stays Under Review for more than 30 days, call the SASSA helpline on 0800 60 10 11.
How Long It Takes
'Under Review' typically lasts 2 to 4 weeks, but can take longer if the review is complex or if there is a backlog.
Who To Contact
SASSA Helpline
0800 60 10 11
SRD Portal
srd.sassa.gov.za
Sources & References
This status guide was researched and verified against the following official sources:
- srd.sassa.gov.zaVisit Website
- www.sassa.gov.zaVisit Website
What to do next
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Editorial note: SASSA Help Hub is an independent, unofficial information resource and is not affiliated with the South African Social Security Agency. This page was last reviewed on 2026-08-31 by Lucky Cungwa. See our Editorial Policy, Fact-Checking Policy, and Sources Policy. Found an error? Report it.